Returns policy

Date of last update: 29th April 2019

1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in the appropriate circumstances.

1.3 This policy shall apply to all of our customers, irrespective of their geographical location.

1.4 This policy shall apply to all orders submitted through our website or otherwise.

1.5 This document does not affect your statutory rights (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: 

(a) we receive the returned product within 90 days following the date of dispatch of the product to you; and

(b) you comply with the procedure set out in this policy in relation to the return of the product.

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent using a suitable tracked and signed for delivery service and you must email us the full tracking details.

3.3 You will be responsible for paying postage costs associated with returns under this policy.

4. Refunds

4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

4.2 We will not refund to you the original delivery charges relating to the returned product.

4.3 We will not refund to you any costs you incur in returning the product to us.

4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

4.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

5. Improper returns

5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: 

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

6. Our details

6.1 This website is owned and operated by Syxth Limited.

6.2 Our principal place of business is at The Gables, Marston Lane, Frome, Somerset, BA11 4DS, United Kingdom.

6.3 You can contact us:

(a) by post, using the postal address given above;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.