Helpie FAQ

  • Nicely Personalised Gifts General FAQs

    If you have a general question about Nicely Personalised or our gorgeous personalised gifts then these Frequently Asked Questions may help. If not please email us at

  • How long will delivery take?

    We know that you appreciate rapid delivery so our manufacturing and personalisation will typically start the first working day after the date of your order. Dispatch of your personalised products will usually take place on the second working day after the date of your order. Delivery time from dispatch varies depending upon your chosen items delivery service - see our Delivery policy ( for further details.

  • What do your customers think of you?

    We encourage you to read some of the many delighted customer reviews that we receive. This one is typical: "The keyring was beautiful. My son was so excited to give it to his teacher. I received the keyring very quickly, and the customer service was also quick to respond and very friendly. I would definitely recommend this service and use it again."

  • What is the quality of your personalised gifts like?

    We are perfectionists who strive for 100% customer satisfaction. We back this up with an unheard-of 90-day returns policy for a full refund if you are not satisfied in any way with your personalised gift order. 

  • How are your personalised gifts made?

    Typically we start with the raw materials, and then precision engrave, etch and cut them to your specific requirements using quality laser technology. To mix things up a little, particularly for wedding invitations, we combine the precision optical alignment of our laser cutting with the distinct character of hand-operated old-fashioned letterpress printing. We take great pride and care in all that we do - individually making your order to the highest standards and then ensuring rapid delivery.

  • Can you make me something extraordinary?

    Most customers buy a personalised variant of one of our existing products. However,  we are always willing to work with you to create something unique and to your specifications, to create a totally bespoke personalised gift. You can base your ideas on one of our existing products or come up with something completely new.